Technical Consultant (m/f/d)

#LI-EJ1 #Remote

Who we are

A software development company headquartered in the technology region of Karlsruhe, Germany.  We are one of the market leaders in the documentation localization industry. 

What we do

With our smart software solutions, we support enterprises and translators in localizing texts from manuals to e-commerce content for target markets around the globe.  

Who we are looking for

we are looking for a dedicated Technical Consultant (m/f/d) to join our team and support our customers in the implementation and integration of our software solutions. In this role, you will take on a key position in the technical consulting and support of our customers and make a significant contribution to the successful implementation of the Language Server.

Your job profile:

• Implementation and Integration: You will be responsible for the implementation of the Language Server and its additional components as well as their seamless integration into our customers' processes. 
• Customer Consulting and Support: You will advise and support our customers in all technical matters related to our products to ensure their optimal use.
• Application Management: Manage and maintain our products on customers' production and test systems to ensure smooth operation.
• Specifications and customization: Write specifications for customizations, their delivery, configuration, and acceptance on customer systems.
• Presales and Proof of Concept: Participate in presales consultations and proof-of-concept projects to demonstrate our solutions.
• Installation support: You will assist our customers with installations, software updates, and server and database migrations.
• System integration and automation: You will advise and assist our customers in connecting third-party systems and implementing process automation.
• Support: You will assist the support team in handling sophisticated technical inquiries. 
• Service delivery: You will be involved in the billing of services to ensure economic efficiency.
• Sales support: You will support the sales team in the proposal phase by providing technical expertise and advice.

Requirements:

• Language Skills: You speak German at native speaker level and have a good command of English (at least level B2).
• Technical Skills: You have excellent knowledge and extensive experience in the current Microsoft Server and SQL Server environment.
• Communication: You communicate calmly and clearly, both within the team and with external stakeholders.
• Skills: You are an analytical, solution-oriented, curious, and quick learner.
• Personal characteristics: You are a team player, work independently, and value a customer-focused approach.
• Work Style: You are flexible and willing to work remotely as well as on-site in Karlsbad. You love it when (our) software works and makes people's work easier, and you want to push the technical possibilities to the maximum.

What we offer

• Decide where you want to work. We offer you a flexible work location. You can join your team in the office or participate in Across life from your desk at home.
• We adapt your work to your life situation: Work when necessary, freedom when desired. Thanks to flexible working hours, you can combine work and private life. We help you take time off when you need it. 
• No task is like any other. You have plenty of room for your own ideas, creativity, and independent work. 
• We have a unique culture of open feedback. Everything can and should be discussed in 1:1 meetings, team meetings, and over a cup of coffee. 
• A culture of praise and celebrating joint successes is a matter of course for us.
• We plan and grow together. We promote your development together and enjoy the extensive offers of an international buy-and-hold acquirer. 
• An open office culture with free coffee and drinks, company benefits and the forest in the neighbourhood make your workplace a place to feel good