Toronto
Canada
120k CAD Base + bonus
Job description
Name
Teams
Sales / Hub Americas
Job title
Business Development Manager
Location
Canada (preference Montréal or Toronto)
Time per week
40 hours per week
Working hours
09:00-18:00 (one hour of unpaid lunchtime)
Reports to
Direct reports
Regional Director, Americas
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Job Purpose
The Business Development Manager takes care of prospecting, outbound sales, solution development, solution offering in the Americas Hub (Canada, US, Latin America; main focus on the French speaking Canadian market).
This sales role covers all stages of the customer journey, acquiring new customers and then developing these relationships further. At the right moment these customers are handed over to the Customer Success Manager. BDM is aware of market trends and directions to propose great experience. Builds relationship with prospects from scratch and enables these accounts to be successful with company. Works with multiple stakeholders of the Hub to advise customers on solutions and best practices. Coordinates problem-solving and training sessions with the Hub Solution Engineers and the Business Services Hub Software Solution Engineers. Guides prospect customers to establish optimal workflows and processes. Establishes measurements of success. Keeps HubSpot up to date, provides reports, feed-back to Data Hub. Provides info to Marketing.
Tasks
Responsible for outbound and inbound business development, for the portfolio of future customers across the territory; manages customer journey, handing them over to the Customer Success Manager at the right moment for further growth, renewals, upsells; to exceed customer and key company performance goals
Understands and anticipates client needs, pain-points, provides appropriate solutions
Builds and nurtures strong strategic advisory relationships with the users and prospects to make their businesses more successful with company
Organizes demos to demonstrate company solutions, product features
Collects feedback from the market, from prospects, existing accounts
Represents company at conferences and exhibitions
Manages the needs of different audiences and stakeholders
Develops and nurtures customers for advocacy; regularly sources case studies/references
Collaborates with the Hub Solution Engineers, the Product, Development and Support teams, the Data Hub, the Business Services Hub to help customers resolve their issues, share feature requests, report pain-points, bugs, share ideas for the Product Roadmap (responsible for representing the customer within the business)
Provides information, maintains HubSpot clean and up to date
Invites, involves, engages customers for and during conferences and events
In addition to the above, BDM may be asked to perform other tasks designated by the direct lead, closely related to the position
Job Requirements:
Minimum 5 years of sales experience in outbound sales on the Canadian and US market
Experience in software sales and / or the localization industry
Fluent English and French knowledge
Understanding of business processes, reporting processes
Good team worker
Strong emotional intelligence
Sales attitude and strong customer focus
Experience with Sales Navigator
Able to influence and negotiate with key decision-makers
Compliance with company standards
Experience and proven track record in solution offering, selling
Proven track of building strong relationships with customers
Experience in quantitative research methods
Experience in data management and analytics using CRM systems
Good command of MS Office, HubSpot
Strong communication, presentation, negotiation skills
Ability to work independently
High level of initiative and creativity
Ambitious, self-confident, enthusiastic