Adaptive Globalization The World-Leading Language Services Recruitment Agency

Account Executive US We are dedicated to delivering cutting-edge solutions in the field of translation management. Our mission is to help enterprises reach global markets more efficiently by creating, delivering, and supporting an industry-leading platform to automate and manage all aspects of the localization process. Are you a high calibre, hungry enterprise software or language services sales professional seeking the opportunity to maximise your earnings? Looking to thrive and play a key role in the future growth of a dynamic, high growth, privately owned cloud-based software company in the global content translation Industry? If so, read on because we are seeking a business development director to join our team to continue to drive our business forward. Responsibilities You will be a proactive business developer; you will develop key relationships with new enterprise prospects and potential channel partners to exceed both individual and company targets. You will be responsible for the full sales cycle from generating leads, assessing requirements and providing effective software demonstrations via the internet, to showcase the benefits of our system. The role will also include preparing quotations, responding to RFIs or tender documents and resolving any queries. Then post sale you will be responsible for managing accounts to ensure the customer gains the maximum benefit from the system. Identify, target and pursue qualified opportunities in new customer contacts and key decision makers at all levels in the enterprise to identify new business opportunities. This includes all prospect communications, presentations, proposals, proofs-of-concept, all follow-up, and bid management. Be a part of the primary team to qualify new business leads generated from sales and marketing efforts. Prepare and present to prospective Clients. Be the primary external face of the company at prospect sites, industry events & trade shows, and on the phone. Own and drive competitive bidding events (e.g., RFPs) to support new sales activities. Plan and conduct new business activities with target accounts and lead all Client interactions, including on-site visits, online meetings, and email and phone interactions. Effectively demonstrate technology solutions to prospective Clients. Contribute input for service improvements and new solution designs by collaborating with Product, Marketing, and Account Management teams. Work with leadership in regularly scheduled meetings to review new customer pursuit activity and present account and territory plans to meet quota expectations. Requirements More than three years' enterprise software sales experience or a sales background in translation services or translation technology A successful track record of exceeding sales targets Successful experience with providing proactive assistance and support to Clients A university degree Superb communication and relationship building skills The ability to influence and negotiate with key decision makers. A team player who can collaborate effectively and work independently demonstrating strong skills of persuasion A strong ambition and drive to thrive in a fast-paced environment. The ability to learn about new technology quickly

Account Executive US We are dedicated to delivering cutting-edge solutions in the field of translation management. Our mission is to help enterprises reach global markets more efficiently by creating, delivering, and supporting an industry-leading platform to automate and manage all aspects of the localization process. Are you a high calibre, hungry enterprise software or language services sales professional seeking the opportunity to maximise your earnings? Looking to thrive and play a key role in the future growth of a dynamic, high growth, privately owned cloud-based software company in the global content translation Industry? If so, read on because we are seeking a business development director to join our team to continue to drive our business forward. Responsibilities You will be a proactive business developer; you will develop key relationships with new enterprise prospects and potential channel partners to exceed both individual and company targets. You will be responsible for the full sales cycle from generating leads, assessing requirements and providing effective software demonstrations via the internet, to showcase the benefits of our system. The role will also include preparing quotations, responding to RFIs or tender documents and resolving any queries. Then post sale you will be responsible for managing accounts to ensure the customer gains the maximum benefit from the system. Identify, target and pursue qualified opportunities in new customer contacts and key decision makers at all levels in the enterprise to identify new business opportunities. This includes all prospect communications, presentations, proposals, proofs-of-concept, all follow-up, and bid management. Be a part of the primary team to qualify new business leads generated from sales and marketing efforts. Prepare and present to prospective Clients. Be the primary external face of the company at prospect sites, industry events & trade shows, and on the phone. Own and drive competitive bidding events (e.g., RFPs) to support new sales activities. Plan and conduct new business activities with target accounts and lead all Client interactions, including on-site visits, online meetings, and email and phone interactions. Effectively demonstrate technology solutions to prospective Clients. Contribute input for service improvements and new solution designs by collaborating with Product, Marketing, and Account Management teams. Work with leadership in regularly scheduled meetings to review new customer pursuit activity and present account and territory plans to meet quota expectations. Requirements More than three years' enterprise software sales experience or a sales background in translation services or translation technology A successful track record of exceeding sales targets Successful experience with providing proactive assistance and support to Clients A university degree Superb communication and relationship building skills The ability to influence and negotiate with key decision makers. A team player who can collaborate effectively and work independently demonstrating strong skills of persuasion A strong ambition and drive to thrive in a fast-paced environment. The ability to learn about new technology quickly

Customer Success Consultant Location: LATAM, remote Job Summary As a Customer Success Consultant, you will be the primary point of contact between the company and its clients. Your primary goal is to ensure customer satisfaction, drive product adoption, and identify opportunities for upselling or cross-selling. You will work closely with cross-functional teams to address customer needs and contribute to the overall success of the customer base. You will play a crucial role in building long-term relationships, driving customer retention, and identifying opportunities for growth. Responsibilities 1. Relationship Building: Build and maintain strong relationships with key stakeholders within customer organizations, including decision-makers and influencers. Understand clients' business goals and challenges to align product/service offerings with their needs. 2. Account Management: Serve as the main point of contact for assigned accounts. Monitor customer accounts, track usage, and identify opportunities for growth. 3. Customer Advocacy: Encourage and facilitate customer advocacy, including testimonials, case studies, and referrals. Act as a voice of the customer within the company, providing feedback to improve products and services. 4. Issue Resolution: Proactively address and resolve customer issues or concerns. Collaborate with cross-functional teams to ensure timely and effective problem resolution. 5. Product Expertise: Develop a deep understanding of the company's products or services. Stay informed about product updates and industry trends to provide valuable insights to customers. 6. Renewal Management: Monitor customer accounts for renewal and work towards ensuring a high renewal rate. Identify opportunities for upselling or cross-selling additional products or services. 7. Continuous Improvement: Continuously assess customer data and analytics to identify trends, measure customer health, and predict potential issues. Stay informed about industry best practices and trends. Continuously learn and build expertise across group products, services and assigned customers. Qualifications Bachelor’s degree in business, management or a related field. Proven experience in customer success, account management or a related role. Excellent communication, negotiation, and interpersonal skills. Analytical mindset with the ability to interpret data and trends. Familiarity with CRM software, key sales metrics and CS tools. Ability to collaborate effectively with cross-functional teams. Self-motivated and self-disciplined to work successfully in a remote environment. Enthusiastic and “can do” attitude. Benefits: Attractive commission scheme. A dynamic, international working environment. Training and personal development opportunities. Working with experts in the field of language technology and localization. Participation in international conferences and industry leading events. Remote working.